Injury Response

Adopt a formal program for both point-of-injury response and post-injury follow-up and contact. This includes displaying a positive and concerned response to an injury and maintaining regular contact with the employee until he or she is back on the job.

Channeling to Medical Providers

Promote and publicize your medical provider panel before workplace injuries occur. Ensure your supervisors and managers are familiar with the designated medical providers and train them to recommend the occupational medical provider for initial care in non-emergency situations.

Return to Work

Intact Insurance manages workers compensation claims to promote your employee’s recovery and quickest possible return to work.We also work directly with employers to return employees to transitional work whenever possible. Getting injured employees back to work is our primary focus.

Managed Care Services 

Management of the medical expense portion of a claim is critical. Medical claim costs can escalate quickly, so we work with key partners to deploy a full array of cost containment programs. These programs begin immediately after an injury occurs and will continue as long as treatment is medically necessary. Our cost containment programs include:

Preferred provider organizations:

Genex Provider Pathways is utilized for all States, however for the California MPN please note specific instructions below.

• Accessing the Genex Provider Pathways Channeling Site:
  • Go to: www.genexservices.com.
  • Click Find a Provider/Genex Provider Pathway (top right)
  •  Login with Username: WCC and Password: Claims
• Features:
  
  • Search for Network Providers by address, name and region
  • Create Work Site Posters

If you have any problems accessing Genex Provider Pathway, Contact GenexProviderPathway@genexservices.com 

 
California MPN

Genex Provider Pathways may be used to access the Genex MPN #2500. Or you may request a regional list of all MPN providers in your area by calling the MPN Contact noted below.

Employer Access to the Genex Provider Pathways Channeling Site:

• Go to: www.genexservices.com.
• Click Find a Provider/Genex Provider Pathway (top right)
•  Login with Username: WCC and Password: Claims
• Select the CA MPN ID# 2500 Network
• Features:
  
  • Search for Network Providers by address, name and region
  • Create Work Site Posters

Employer Access to the Genex Provider Pathways Channeling Site:

• Go to: www.genexservices.com.
• Click Find a Provider/Genex Provider Pathway (top right)
•  Login with Username: Genex3 and Password: CAMPN3

In order to obtain all of your Genex MPN #2500 documents and other claim related information, please visit the State-Specific Forms & Resources page and filter to California.

For more information you may contact the MPN Contact or Medical Access Assistant for the Genex MPN #2500:

MPN Contact: Name: Genex Services Title: CA MPN Address: 440 E Swedesford, STE 1000, Wayne PA 19087 Phone: 800-822-6099 (Press 5) Email: genexmpnservices@genexservices.com

Medical Access Assistant: Phone: 800-560-8247 Fax number: 866.266-8702 Email address: MPNMAA@genexservices.com

 Genex Texas Health Care Network (HCN):  Access to the Genex Texas HCN Program Manual, checklist and other supporting HCN documentation can be found in our resources section.

Pharmacy First Fill Program - ScriptAdvisor

Intact Insurance wants injured workers to get on the road to recovery as soon as possible. Early access to prescribed medications for a worker’s compensation injury can have a positive impact on recovery, which is why Intact Insurance is working with ScriptAdvisor to give injured employees access to quality pharmaceutical care through a trusted network of more than 72,000 pharmacies nationwide, with no out of pocket expense.

Program Benefits:

ScriptAdvisor has an extensive network of retail pharmacies including major chain drug stores. For pharmacy locations, you may call ScriptAdvisor’s toll-free number at 866.846.9279 or visit their website at www.enlyte.com/scriptadvisor to access the pharmacy locator. 

ScriptAdvisor First Fill Program:

• Intact Insurance is pleased to offer the ScriptAdvisor First Fill Program.  The ScriptAdvisor First Fill form enables injured employees to fill prescriptions written by their authorized physician for medications related to their injury, even prior to the claim being reported to Intact. Your injured employee just needs to present the first fill form to their pharmacy at the time their prescription is filled. This form should ensure that there will be NO out-of-pocket expenses.
• This is a Temporary Prescription Form for a 10 Days' Supply of medications with no out of pocket expense until a permanent card can be provided once a claim has been accepted.
• ScriptAdvisor will absorb the cost of the first fill prescription if the claim is later denied or the medications are unrelated to the injury. Intact covers the costs of the first fill prescriptions for injury related medications that are medically necessary on claims that are ultimately accepted as compensable.
• The ScriptAdvisor First Fill Card can be provided to the injured employee at the time an injury claim is reported.
• To locate a First Fill card, search for State-Specific Forms & Resources on the main menu.